Questions Protocol

Questions Protocol

Questions Protocol

Website

Everyone at the Club should always check the website first before taking the question up a level.  The goal of our website is to be a communication and information platform for all.  One simple way to find what you need is to use the search function found at the very top of each page.

In order to ensure that questions are answered and that the website is kept up to date, we ask that Coaches, Parents, Players, Managers, Age Group Coordinators (AGCs) and other members follow this Questions Protocol.

Players and Parents

Players and parents need to go to their Manager or Head Coach with their questions and concerns.  If it is a personal issue involving parents, players, managers or coaches, that cannot be resolved at the team level, they can go directly to their AGC. 

Manager or Head Coach

The Manager or Head Coach can go to their AGC with their questions and concerns as well as any social issue involving parents, players, managers or coaches

Age Group Coordinator

People with questions that go to AGCs will be referred back to the website if the information is on the website. If AGCs cannot find the answer, they need to contact their AGC Lead. 

AGC Lead

Questions that go to the AGC Lead will be referred back to the website if the information is on the website. If the response requires new information that is not on the website, the AGC Lead will provide a response. 

If the question or issue needs to be referred elsewhere, the AGC Lead will refer the question or issue to the appropriate resource, usually the Technical Director, General Manager or Registrar. 

Updates to the Website

If an answer to a question also requires an update to the website, the Technical Director, General Manager or Registrar will work to get the website updated.